Norvayo — Terms of Service

In plain English

Norvayo is a self-tracking support tool, not medical treatment. It doesn't diagnose, treat, or replace advice from a healthcare provider.
We can't guarantee any particular result. Quitting or reducing nicotine use is different for everyone, and decisions you make based on the app's suggestions or estimates are your own.
You must be 18 or older to use it.
Subscriptions are billed by the App Store or Google Play, not by us directly — manage or cancel them from your store account, anytime.
Anything you share in Circles is your choice, visible only to people you've personally invited.
The app is provided "as is," and our liability to you is limited — see the details below before you rely on it for anything serious.
You can stop using Norvayo and delete your account anytime.

1. Acceptance of terms

By downloading, installing, or using Norvayo, you agree to these Terms of Service and to our Privacy Policy. If you don't agree, don't use the app.

2. What Norvayo is — and isn't

Norvayo is a self-tracking support tool to help you log and reduce nicotine pouch use, on your own terms — whether that's cold turkey or a gradual taper.

Norvayo is not medical treatment, a medical device, or a substitute for professional care. Nothing in the app is medical advice. It does not diagnose, treat, cure, or prevent any disease or condition, including nicotine dependence. If you're struggling, please reach out to a doctor, therapist, or another qualified healthcare provider. If you're in crisis, contact your local emergency services.

Features like Autopilot scheduling, coping tools, streaks, and badges are provided to help you track your own progress and stay motivated — they reflect your self-reported data, not a clinical assessment.

3. No guarantee of results

Because quitting or reducing nicotine use is different for everyone, we cannot guarantee that using Norvayo will reduce or eliminate your nicotine use, improve your health outcomes, or produce any particular result. Your results depend on many factors outside our control, including your own choices, health history, and circumstances.

4. Health emergencies

Norvayo is not intended for emergency situations. If you believe you are experiencing a medical emergency, call your local emergency services immediately — don't rely on the app for anything time-sensitive or safety-critical.

5. Eligibility

You must be at least 18 years old to use Norvayo. By using the app, you confirm that you meet this requirement. Norvayo is not directed at children, and we do not knowingly collect information from anyone under 18.

6. Accounts

You never have to create an account — every core feature works fully offline. If you create one to sync across devices, you're responsible for keeping your login credentials confidential and for anything that happens under your account. Tell us right away at the contact address below if you believe your account has been compromised.

You can delete your account and associated data at any time from Settings → Account → Delete Account, or via the process described at norvayo.com/delete-account.html.

7. Subscriptions and billing

Norvayo Premium is an optional paid subscription (monthly or yearly) that unlocks additional features. Payment is processed entirely by the Apple App Store or Google Play — Norvayo never sees or stores your payment details.

Monthly and yearly subscriptions renew automatically unless cancelled before the renewal date, per your app store's own billing terms.
Manage, cancel, or change your subscription directly through your Apple ID or Google Play account settings — not inside Norvayo, since we don't operate our own billing system.
Refunds are handled by Apple or Google under their own refund policies. We're not able to issue refunds directly.
We may change subscription pricing going forward; any change won't apply retroactively to a period you've already paid for.

8. Circles and your content

Circles is an optional feature for sharing specific, opted-in progress details with people you've personally invited — never a public feed. You keep ownership of anything you write or share (notes, display names, goals, encouragements). By posting it, you give us a limited license to store and display it solely to operate the feature as described in our Privacy Policy.

You agree not to use Circles (or any other part of Norvayo) to post anything illegal, abusive, harassing, or that violates someone else's rights. We may remove content or suspend access for violating this.

9. Acceptable use

When using Norvayo, you agree not to:

Use the app for any unlawful purpose, or in a way that violates these terms
Attempt to gain unauthorized access to any account, system, or data that isn't yours
Reverse engineer, decompile, or attempt to extract the source code of the app, except where the law explicitly allows it
Interfere with or disrupt the app's operation, or attempt to overwhelm our infrastructure
Impersonate another person, or misuse Circles to harass or pressure someone else

10. Intellectual property

Norvayo — including its name, logo, design, and underlying software — belongs to us. These terms don't grant you any rights to our branding or code beyond what's needed to use the app as intended. You retain all rights to the content you create (your notes, logs, and Circles posts) as described above.

11. Your responsibility for decisions you make

You are solely responsible for decisions you make based on information, reminders, estimates, or suggestions provided by Norvayo — including Autopilot scheduling, taper pacing, streaks, and any other automated recommendation. These features generate suggestions automatically based on the information you provide, such as your logged usage and goals. They are not professional medical advice, and we don't warrant that they're accurate or appropriate for your specific situation.

Before making any decision that affects your health — including how quickly to reduce or stop nicotine use — talk to a doctor or other qualified healthcare provider.

12. Data and backups

We take reasonable measures to protect the information you store in Norvayo, including data synced through an optional account. That said, you're responsible for maintaining any backups you consider important, and we are not liable for loss of your user-generated data — including logs, notes, streaks, or Circles content — however it occurs.

13. Service availability and changes to the app

We may modify, suspend, or discontinue any feature of Norvayo — including Autopilot, Circles, cloud sync, or any other part of the app — at any time, with or without notice. We're not liable to you for any modification, suspension, or discontinuation of the app or any feature.

14. Disclaimer of warranties

Norvayo is provided "as is" and "as available," without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee the app will be uninterrupted, error-free, or that any estimate it shows you (money saved, nicotine avoided, and similar figures) will be perfectly accurate — they're estimates based on the information you provide.

15. Limitation of liability

To the fullest extent permitted by law, Norvayo and its owner will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of data, arising from your use of, or inability to use, the app — even if we've been advised of the possibility of such damages.

To the fullest extent permitted by law, our total liability to you for any claim arising from these terms or your use of Norvayo is limited to the greater of (a) the amount you paid us in subscription fees in the 12 months before the claim arose, or (b) $50 USD.

Nothing in these terms limits our liability for gross negligence, willful misconduct, fraud, or for death or personal injury caused by our negligence, to the extent such limitation is prohibited by law — including under the Texas Deceptive Trade Practices Act or an equivalent consumer-protection statute in your state of residence.

Some states don't allow the exclusion of certain warranties, the limitation of certain damages, or the waiver of certain statutory remedies. If you reside in one of those states, the limitations in this section apply to you only to the extent that state's law allows, and any part of this section your state's law doesn't permit is severed without affecting the rest of it.

16. Force majeure

We aren't responsible for delays or failures caused by events beyond our reasonable control, including outages or failures of third-party services we depend on (such as Apple, Google, or our cloud infrastructure providers), internet or telecommunications failures, natural disasters, or other events outside our control.

17. Governing law and disputes

These terms are governed by the laws of the State of Texas, without regard to its conflict-of-law principles. If you live in a different state, this choice of law doesn't take away any consumer protection your home state's law doesn't allow to be waived by contract.

Before filing a claim, you agree to first contact us at the email below and give us 30 days to try to resolve the issue informally.

Any dispute that can't be resolved informally will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. If an in-person hearing is required, it will be held in the county of your residence, or another location we mutually agree to. You and Norvayo each waive any right to a jury trial or to participate in a class action.

You may opt out of this arbitration clause by emailing us at support@norvayo.com within 30 days of first accepting these terms, stating that you decline to be bound by arbitration. If you opt out, disputes between us will be resolved in court instead — this doesn't otherwise change any other part of these terms.

18. Termination

You may stop using Norvayo and delete your account at any time. We may suspend or terminate your access if you violate these terms, or if we discontinue the app entirely — in that case, we'll try to give you reasonable notice where practical.

19. Changes to these terms

We may update these terms from time to time. When we do, we'll update the "Last updated" date at the top of this page. Continuing to use Norvayo after a change means you accept the updated terms.

20. Contact us

Questions about these terms? Contact us at support@norvayo.com.